Refund policy

At Tuleen, your satisfaction and safety come first. Because we sell food and perishable confectionery products, some items cannot be returned once delivered, for health and hygiene reasons.

Damaged, incorrect, or defective orders
If your order arrives damaged, spoiled, incorrect, or defective, please contact us within 24 hours of delivery at info@tuleenco.com with your order number and a photo of the item. We will arrange a replacement or a full refund.

Change of mind
For food-safety reasons, we cannot accept returns or issue refunds for opened, used, or perishable products where there is no fault on our side.

Refund method and timing
Approved refunds are issued to your original payment method (KNET or card). Please allow up to 7 business days for the amount to appear, depending on your bank.

Cancellations
Orders can be cancelled before dispatch by contacting us as soon as possible. Once an order is out for delivery, it can no longer be cancelled.

Questions? Email us at info@tuleenco.com.